FAQ's
How Long Will My Order Take?
Our goal is to craft and dispatch your order within 5 working days. Quality is our priority, and we work diligently to ensure each piece meets our high standards.
Can I Change My Order?
Absolutely. You have the flexibility to modify your order before it enters the production stage. This includes changes to the frame type, size, image, and final shipping address. If you wish to add more to your purchase, just reach out to us and our team will be happy to assist you with the addition.
What if I am unhappy with my order?
Your satisfaction is our top priority. If there’s any issue with your order, please contact us directly. We’re committed to resolving any concerns and ensuring your satisfaction.
When will my order start production?
We aim to start your order within 24hrs of receiving it.
How long does it take to complete my order?
Your order typically takes 5-7 working days to complete and dispatch. This timeframe allows us to dedicate the necessary attention to the hand finishing of our exclusive frames and the meticulous hand embellishing of your chosen artwork, ensuring each piece meets our high-quality standards.
How long will it take to ship my order?
We aim to ship your order within 5 working days. Shipping typically takes an additional 3 days with FedEx.
How can I check the status of my order?
You can check the status of your order by clicking here
What if my order / shipment is damaged?
Though every art piece and frame undergoes a thorough quality check before shipping, accidents can occur. If your package arrives damaged, please contact us immediately. We’re here to provide assistance and guidance to resolve the issue promptly.
Choosing Your Artwork or Print Size
When selecting the size for your artwork or print, we provide various size recommendations to ensure optimal framing. Our collection includes extra-large, 4-inch-plus combination style frames, specifically designed to complement and enhance your artwork to museum-quality standards. For instance, a medium-sized artwork measuring 16 x 20 inches would be framed to an elegant 20 x 24 inches, perfectly balancing the piece within the frame.
Pricing for Prints and Frames
As a wholesale provider specializing in high-end custom art and frames, we offer significant savings to our customers. Our pricing begins at just €90 for a fully framed artwork and €45 for a printed image. Typically, frames of this caliber would retail for much more, but our wholesale approach allows us to offer these premium products at exceptionally competitive prices. Enjoy the luxury of high-standard framing without the hefty price tag.
What Payments Do You Accept?
Our secure payment gateway is Stripe, allowing us to accept all major credit and debit cards. We also welcome payments via PayPal for your convenience.
Can I Purchase a Gift Card for Someone?
Absolutely! Our gift cards make the perfect present for family, friends, or loved ones. They’re versatile, thoughtful, and can be reloaded with additional funds or balance checked with ease.
How Do I Check My Gift Card Balance?
Received a gift card? Great! You can easily check its balance by
Can I Add More Funds to My Gift Card?
Yes, you can! Top up your gift card at any time to continue enjoying our exquisite range of artworks and frames. Adding funds is a straightforward process, offering you more flexibility and choice.
Discover the Ultimate Art Experience Online
Experience the ease and luxury of acquiring a fully framed art masterpiece in just minutes, all from the comfort of your home. Simply choose an image, resize it to your preference, pick your favorite frame, and add it to your cart. We ensure swift delivery and even offer to hang it on your wall, all in record time.
What are Hand-Embellished Prints?
We specialize in hand-embellished prints, a process that elevates the exclusivity of our art. Our in-house artists skillfully apply actual paint to the finished prints, giving them the appearance and texture of original paintings. This unique touch not only enhances the visual appeal but also allows you to feel the texture, adding an authentic painted feel to the artwork.
Will My Print Fade Over Time?
Our prints are designed to last. When displayed correctly, away from direct sunlight, they are rated to maintain their vibrancy for over 100 years. This longevity is further assured by our art shield finish, also rated for archival quality of 100+ years.
What is the Cost of Your Framed Prints?
Fully framed artworks start from as little as €90 and your printed photos from as little as €49. A fraction of the cost of comparable art providers.
Uploading an image to print & frame
Uploading an image to print & frame is an easy process. You can upload from your phone or computer straight to the print studio where you can customise the size and frame.
What size can I print?
The print size is dependent on the image size uploaded. The larger the image size, the larger we can print & frame your image, so please try to upload a large size image up to 20MB in JPEG format only. If your image is too small to print, you will be notified in the upload section with a warning.
Can you check the image quality for me before printing?
Yes. Our printing department will check the resolution and quality of your image before printing. Small changes may be applied to improve the quality of the photo. In the event the photo is not suitable you will be contacted by a member of our customer support team on how to make revisions.
Is there an additional charge for printing?
No. The price you see is the price you pay.
Will my image fade?
Unlike other providers we offer only museum grade archival products. This includes the framing, print media and the inks. Our prints are certified and rated 100+ years.
How do I hang my art or photo frame?
All our frames ship with picture cord pre-installed and full hanging instructions. It should only take a few minutes to hang your framed picture on your wall.
How do I care for my framed art?
All our art and printed images feature our museum art shield coating, eliminating the need for gazing, but we suggest avoid hanging in an area with direct sunlight. To clean, use a dry duster. Avoid using any cleaning products which could damage the surface of your image and the art Shield protective coating.